We're here to help.
We’ve put all kinds of product and service information here so you can get the answer you're looking for. Know exactly what you need? Try searching for it here.
Still need to get a hold of us? No problem, send us a message or fill out our support form.
We are available by phone M -Th 10:00am to 4:00pm and Friday 10:00am - 1:00pm Mountain Time. If you have an issue with a product you currently own then we strongly encourage you to fill out our support form as an alternative to calling. It gives us the information we need to best take care of any issues and provide the quickest resolution for you.
Call us at 877-554-8975
Our top priority is to provide customer service as stellar as the award-winning products we create. If one of our products does not perform to your satisfaction, contact our customer service team and we'll help you find gear that fits your needs.
All Big Agnes products include a Limited Warranty against manufacturing or material defect. Items will be repaired or replaced at the discretion of Big Agnes. If replacement product is not available credit will be given for the original purchase price when returned with a receipt. We do not warranty products damaged from normal wear and tear, alteration made by owner, misuse, accidents or damages caused by uses other than intended.
Learn more about what’s covered under warranty…and what’s not.Create Warranty
Returns and Exchanges
We want you to love your Big Agnes gear. If something isn’t working for you, we want to make it right. Products that are new and unused may be returned to the place of purchase with a receipt for a refund according to the individual retailer guidelines. If one of our products does not perform to your satisfaction, contact our Customer Service team to help you find gear that fits your needs.
Send in original receipt with your gear for our team to evaluate and offer an in-house credit toward alternate product. Check out the down and dirty on Returns and Exchanges.Return It
We believe in keeping gear going. Well-loved gear will develop battle scars. Fabrics tear, zippers retire, poles snap. When this happens, we will do everything in our power to repair your gear to get you back out there. We do so as inexpensively as possible to encourage keeping gear alive rather than sending it to a landfill. If you are interested in fixing gear yourself and need a little help, check out our easy-to-follow repair guides.BEGIN REPAIR