All Big Agnes products are guaranteed against manufacturing or material defect. Items will be repaired or replaced at the discretion of Big Agnes. If replacement product is not available credit will be given for the original purchase price when returned with a receipt. We do not warranty products damaged from normal wear and tear, alteration made by owner, misuse, accidents or damages caused by uses other than intended.
Our number one priority is to make functional and dependable outdoor products and provide great customer service. If you are not satisfied with any Big Agnes product at the time you receive it, return it to the place of purchase for a full refund. If one of our products does not perform to your satisfaction, contact Big Agnes.