Shipping Guidelines: Your gear is on the way!

Your Gear is on the WAY!


FREE Shipping

We offer free ground shipping on web orders to the lower 48 States. Enter promo code HAPPYCAMPER on the checkout page.

How we ship

We offer FedEx services. Customers in Alaska, Hawaii, and APO/FPO addresses also have USPS as an option. We cannot ship to P.O. Boxes.

International Shipping

Our website only accepts orders shipping in the U.S.  For international shipments, please call our Customer Support Team 877-554-8975 or email us.

When will my order ship?

Web orders typically leave our warehouse within 2 business days.

We do not ship on weekends or holidays.

Express orders placed by 11:00 am MT Monday - Friday will ship that day, otherwise the order will ship on the next business day.

Fraud Check

We review all orders for evidence of fraud. In some cases, we may call you to confirm your shipment.  If you are shipping to an address other than your billing address verbal confirmation will be required and this may delay your shipment.

How do I track my order?

Once your order ships we’ll email you a confirmation that includes tracking. If you established an account on our website you can also login at any time to check status.

What happens if there is an issue with delivery?

Once a package leaves our warehouse, the carrier is responsible for its delivery. If the tracking shows delivered but you don’t have it, contact our customer service and we’ll help however we can. We are not responsible for lost, stolen, or damaged packages.

How long until my shipment arrives?

Big Agnes ships primarily from our main Distribution Center in Salt Lake City, Utah.  FedEx standard shipping times are represented in the map below and are approximate: 



  • Magenta:  1 Business Day
  • Turquoise:  2 Business Days
  • Orange:  3 Business Days
  • Green:  4 Business Days
  • Purple:  5 Business Days(Far Northeast and Hawaii)
  • Blue:  6 Business Days



Need help?

Our team is here for you.  Please email us or call 877.554.8975 with any questions.  

Was this article helpful?
5 out of 5 found this helpful
Have more questions? Submit a request


Please sign in to leave a comment.